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DURACLUTCH Precision Performance Logo

DURACLUTCH Return
Policy& Information

Your satisfaction is guaranteed.
We will be happy to accept your return or
exchange the item with these simple steps.

To return an item please contact us at +1 (218) 967-8205 or Email us to obtain a return authorization.

Please note items must be returned within 30 days of delivery.

All returned items must be in New, Unused Condition and in Original Packaging for a full refund, less shipping and fees. All items not returned in New, Unused Condition and in Original Packaging will be subject to a restocking fee starting at 20%. The restocking fee will be assessed based on the condition of the product(s) returned.

Customers will be responsible for all return shipping charges. Reduced shipping call tags can be obtained when calling for a Return Authorization. No C.O.D.’s will be accepted. Do not place shipping labels directly on product packaging. Items should be in original packaging and placed in a shipping container with any needed packaging to insure no damage occurs during shipping.

Refunds will be used to pay for exchange orders or issued to the payment methods on the original order. If a credit card was used, that has now expired, a refund check will be sent to the mailing address on the account. When calling for a return authorization, please let the Customer Service Representative know if the card used has expired.

DURACLUTCH Terms of Sale & Return Policy

Last updated: October 20, 2026

These terms apply to every purchase made from Specialty Vehicles International (“DURACLUTCH,” “we,” “us”) through duraclutch.com or by phone. By placing an order, you agree to these terms.

Questions? Call (218) 967-8205, Monday–Friday, 8:00 AM–5:00 PM Central Time, or email sales@duraclutch.com. We’re happy to help before you order.

1. Orders, Pricing & Order Acceptance

  • Your order is an offer to buy. The confirmation email you receive means we have your order, not that we have accepted it. Your order is accepted when it ships.
  • We may cancel an order before it ships if a price, description or photo was listed in error; the item is unavailable; we can’t verify payment or suspect fraud; or we can’t confirm the kit fits your machine. If we cancel after you’ve been charged, you get a full refund.
  • Pricing errors. If an item was listed at the wrong price, we’ll contact you with the correct price. You can continue at the correct price or cancel for a full refund.
  • Prices are in U.S. dollars and may change without notice. The price shown when you place your order is the price you pay. Sales tax is charged where required.

2. Cancellations

You may cancel your order at any time before it ships for a full refund. Call (218) 967-8205 or email sales@duraclutch.com as soon as possible. Once an order has shipped, it can’t be canceled; it becomes a return (see Section 5).

3. Fitment Is the Buyer’s Responsibility

Before ordering, please confirm your machine’s year, model and transmission number. Some kits fit only specific transmission numbers. To help you get it right:

If you order the wrong kit, see “Wrong kit ordered” in Section 5.

4. Shipping

  • Free shipping applies only to orders shipped within the Lower 48 United States.
  • Alaska, Hawaii, Canada and international orders: shipping is quoted at checkout.
  • Canadian and international orders: the buyer is responsible for all customs duties, taxes, brokerage fees and tariffs. If you refuse delivery of an international package, the cost of return shipping will be deducted from your refund.
  • Damaged in transit: if your package arrives damaged, keep the box and all packaging and call us within 3 days of delivery so we can file a claim with the carrier.

5. Returns & Exchanges

All returns require a Return Authorization (RA). Call (218) 967-8205 or email sales@duraclutch.com to get one before sending anything back. Items must be returned within 30 days of delivery.

Wrong kit ordered

If you ordered a kit that doesn’t fit your machine, return it in its original boxes with no damage. Once we receive and inspect it, we’ll ship you the correct kit. You pay the cost of returning the original kit and the cost of shipping the replacement. If the correct kit is priced differently, we’ll charge or refund the difference.

No kit fits your machine

If you return a kit and there is no DURACLUTCH kit that fits your machine, you may return it for a refund, less the cost of shipping. The kit must be in its original boxes with no damage.

Calibrated “Choose Yours” kits

Kits calibrated for your tire size and elevation may be returned or exchanged on the same terms as a wrong kit (above): original boxes, no damage, and you pay the shipping costs.

All other returns

  • Items returned in new, unused condition and in their original packaging receive a full refund, less shipping.
  • Items not returned in new, unused condition and original packaging are subject to a restocking fee starting at 20%, based on the condition of the item.

Shipping costs on returns

  • You are responsible for all return shipping charges. Reduced-cost call tags are available when you call for your Return Authorization.
  • Shipping charges are not refundable. On orders that shipped free, our cost to ship the order to you is deducted from your refund.
  • No C.O.D.s are accepted.
  • Do not put shipping labels directly on the product box. Place the item in its original packaging inside a shipping carton with enough packing material to ensure no damage occurs in transit.

Refunds

Refunds are issued only after we receive and inspect the returned items. Approved refunds are processed within 7–10 business days after inspection and are issued to the original payment method or applied to an exchange order. If the card used for the original order has expired, we’ll mail a refund check to the address on your account; please tell us when you call for your Return Authorization.

6. Warranty

DURACLUTCH kits carry a limited warranty from Specialty Vehicles International, separate from your vehicle manufacturer’s warranty. Coverage, terms and the maintenance required to keep it valid are on our Warranty page. Please register your kit after installation.

7. Installation & Off-Road Use

  • DURACLUTCH products are designed for off-road vehicles used off-road.
  • Install every product according to its installation manual. If you’re not comfortable doing the work, have it installed by a qualified technician. Improper installation voids the warranty.
  • Off-road riding carries risk of injury. Always operate your vehicle according to its owner’s manual and use appropriate safety gear.
  • Modifying your vehicle may affect the vehicle manufacturer’s warranty on related parts. Check with your dealer if you have questions.
  • We are not responsible for injury or damage caused by improper installation, misuse, abuse or failure to follow the installation manual and maintenance requirements.

8. Limitation of Liability

To the fullest extent allowed by law, Specialty Vehicles International is not liable for any indirect, incidental, special or consequential damages arising from the purchase or use of our products, including loss of use of your vehicle, towing, lost time, lost income or damage to other parts. Our total liability for any claim related to a product will not exceed the price you paid for that product. Some states do not allow these limitations, so they may not apply to you.

9. Governing Law & Disputes

These terms are governed by the laws of the State of Minnesota. If you have a problem, please contact us first. Most issues are solved with a phone call, and we’ll work with you in good faith for at least 30 days to resolve it. Any dispute that can’t be resolved informally will be handled in the state or federal courts located in Crow Wing County, Minnesota, except that either party may bring a claim in small claims court.

10. Privacy

We collect and use your information as described in our Privacy Policy.

11. Changes to These Terms

We may update these terms from time to time. The terms posted on the date you place your order apply to that order.

Contact Us

Specialty Vehicles International
5112 Northstar Lane, Suite 2
Nisswa, MN 56468
(218) 967-8205 · sales@duraclutch.com
Monday–Friday, 8:00 AM–5:00 PM Central Time